Ilkeston Health Centre South Street, Ilkeston, Derbyshire, DE7 5PZ  | Tel: 0115 932 2933



Check online at and at for advice on your travel and contact history and the latest COVID-19 information. Or you can go to for advice if you are concerned you may have coronavirus or have been in contact with someone who has.Supply for COVID-19 tests is not currently meeting demand. There are things you can do to help:

• Only book a test if you or someone you care for has specific symptoms of COVID-19 (a fever, a new continuous cough, loss of taste or smell)
• To book a test(s) please go to or phone 119
• DO NOT phone NHS 111, your GP surgery or visit your Emergency Department, as they have no access to tests
• Testing centres are not walk-in – you will need an appointment and cannot be tested without one
• If you can’t get a test immediately or near to you keep trying the website address as more tests are added throughout the course of each day and you will often find that you can book a test quickly by trying again

The aim is to get your test results within 48 hours. However, if you have been awaiting your results for longer than five days and want to ask when you should receive them please contact the Coronavirus testing helpline: 0300 303 2713

Please view the NHS website to find out how to access NHS services online.

The compulsory wearing of face coverings on Public Transport, Shops and Supermarkets

Derby and Derbyshire Local Medical Committee have released a letter on wearing face coverings (please see below). The letter includes a list of the groups of people who are exempt from this requirement, and states that GP practices cannot issue letters for people who are exempt.

Face covering letter – shops and transport

If you cannot wear a facemask due to a disability or health condition, the link below has cards you can print out to show that you are exempt from wearing a face covering.

Link to exemption cards

The Autism Information and Advice Service have created exemption cards, anyone living with autism can carry these with them when out in the community.

Autism Information and Advice Service face mask exempt cards

For more information on this new regulation please go to the website.

Mind have information on their website on mask anxiety, face coverings and mental health.

How to access your GP Practice

General Practice Update

We are still open and here for you. We are continuing to provide services as we have been doing throughout the COVID-19 pandemic. We are prioritising delivering of care and services based on clinical needs.

If you need medical advice or treatment, please ring us or for non-urgent advice or treatment, visit our website and send us your query – our opening hours are 8:00am-6:30pm.

Due to coronavirus, how you contact us will be different at the moment. This is to limit face to-face contact whenever possible and help stop the spread of coronavirus.

When you phone or go online, you will be asked to provide some information about your healthcare need. This will help the practice healthcare team assess the most appropriate way to provide your care, which may include a face-to-face consultation and ensure it is provided by the most appropriate person. Face-to-face appointments are available to all patients where there is a clinical need.

Online consultation requests for non-urgent help can be made at any time. They will be responded to as soon as possible, usually within two working days.

Alternatively, visit the local pharmacy for clinical advice on minor health concerns.

For urgent issues or out of hours, you can also call the NHS on 111 or go online to seek NHS advice

Appointments are being delivered face-to-face, by telephone, or using video calls and messaging to your mobile or computer – the practice team will assess what is most appropriate for you and if you have a preference you can discuss this with them.

Attending a face-to-face appointment

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering unless you have a disability or health condition which makes you exempt from wearing a facemask. Please view our policy on wearing face coverings at our practice below;

EHP – Patients Wearing a Face Covering or Mask Policy

If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone who is wearing a face mask, or require other adjustments before your appointment, please let the surgery know ahead of your arrival.

Measures are in place to keep you safe from infection during your visit to the surgery.

COVID-19 Vaccination

The NHS is currently vaccinating those people who experts have agreed will benefit from it the most. A vaccination programme of this size and scale will still take some time to complete. Please be assured that everyone who needs the vaccine will be offered it. The NHS will be in touch with you when it is your turn to be vaccinated. Please don’t call us before you are invited. In the meantime, you can get information about the COVID-19 Vaccination online at

Our staff are working extremely hard to provide services and care and we would like to thank our patients for your continued support.

If you want to know how Derbyshire’s NHS services are changing in response to the pandemic visit:

Staying safe whilst isolating

The leaflet below is for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home.

Important information to keep you safe while isolating at home leaflet

NHS Covid-19 App

Protect your loved ones. Get the NHS Covid-19 App, available to download on the App store and Google Play store.

NHS Covid-19 App Poster

NHS coronavirus guidelines translated into 23 languages by doctors of the world

Please follow the link below to view the NHS guidelines in different languages;

Coronavirus Information

Remote Consultations

Due to the covid-19 pandemic all of our appointments will be held remotely either via telephone or video.

Your GP may ask you to send a photo of a skin problem via text or email. The GP will look at the photos you send and make a decision about whether they need to ask a specialist to look at the photos or whether they are happy to give you advice. Please contact the practice if you have not heard back within seven days of sending the photo.

The guide below gives useful tips on taking a photo to send to your GP.

Advice on taking better photos

Care Planning

Test and Trace

Test and Trace leaflet

Self-isolate when alerted – if you’re told you have been exposed to an infected person you must self-isolate for 14 days.

Play your part, protect your friends and family.

For more information on the NHS Test and Trace service go to the website.

Test and Trace image